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Conditions of Use

Ordering: It is possible that an item may be 'over ordered' during busy periods. If this is the case we will contact you and give you the option of an immediate refund.

Security: This site is secure, the order pages are protected by 128 bit encryption. You will see a padlock at the bottom of the secure pages.

Security is further complimented by PayPal payment via their secure site (see below) and offline payments. Jayrewcraft will not receive any of your card or account details from PayPal following your payment.

All your registration and order details are stored on a secure server.

Shipping: We will dispatch items within 3 working days (subject to stock availability and payment method - see below). All orders are dispatched via Royal Mail. Should you require guaranteed next day delivery, please let us know at sales@jayrewcraft.co.uk and the extra cost will be advised to you.

Shipping costs:

Order Value Range Postal Charge
£0        - £10.00 = £1.50
£10.01 - £30.00 = £2.50
£30.01 - £40.00 = £3.50
£40.01 - £50.00 = £4.50
£50.01               = FREE

PLEASE NOTE: due to increased postage costs a low order fee of £1.50 will be added to orders under £3.

Please allow 10 days after dispatch before contacting us about missing items. You will be sent an e-mail to say when your item has been dispatched.

Payment: Payment must be in pounds sterling and must received within 7 days of purchase. Payment can be by cheque, postal order or by debit or credit card through PayPal or using your PayPal account.

This site is secure and linked to PayPal (see security above).

You do not need a PayPal account to pay, you can make a direct payment through PayPal using your debit or credit card, just click the "Do not have a PayPal account" on their website. N.B this method may create an e-cheque which can take up to 10 days to clear - we will let you know the dispatch date.

For cheque payments, items will only be dispatched once the funds have cleared. Please include details of your order number with your cheque payment to assist us in processing your order more efficiently. Cheques should be made payable to Jayrewcraft.

Right to cancel: Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Under these regulations you have the right to a "cooling off period". Under this "cooling off period" you can decide that you no longer want the item and wish to return it for a refund. This "cooling off period" ends 7 days after the day you received the item.

You must inform us by e-mail to sales@jayrewcraft.co.uk of your decision to return the item(s). You will be asked to post the item(s) back to us at your expense and you will need to get proof of postage from the Post Office. We will refund your money within 14 days of receiving the returned item. Your refund will be through the same method as your payment.

Faulty Items: All products are supplied new. Items which arrive damaged or faulty must be notified to sales@jayrewcraft.co.uk within 7 days of receipt. We will replace or refund the damaged goods as required. If we need the damaged or faulty item to be returned, we will reimburse the cost of return postage via 1st class post. You will be required to obtain a proof of postage from the Post Office counter.

Data protection: We do not disclose buyers' information to third parties.
Cookies are used on this site to keep track of the contents of your shopping basket, to store delivery addresses, registration details and newsletter mailing lists. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
You are entitled to receive information on the data we have stored on you and to amend, block and delete your stored data if necessary. Please contact info@jayrewcraft.co.uk. Please also e-mail if you wish to be removed from our mailing list.

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