Shipping:
We will dispatch items within 3 working days (subject to stock availability and payment method).
All orders are dispatched via Royal Mail.
Most items are posted by First Class delivery, which is usually a next day service. Heavier items may be posted by Royal Mail Standard Parcels which can take 3 - 5 days. You will be advised by e-mail by which method your items have been dispatched.
Don't forget you can click the Estimate Shipping button on your shopping cart page, to find out the cost of your delivery.
Should you require guaranteed next day delivery, please let us know at sales@jayrewcraft.co.uk and the extra cost will be advised to you.
Shipping costs:
| Order Value Range | Postal Charge |
| £0 - £10.00 | £1.50 |
| £10.01 - £30.00 | £2.50 |
| £30.01 - £40.00 | £3.50 |
| £40.01 - £50.00 | £4.50 |
| £50.01 | FREE |
Please allow 10 days after dispatch before contacting us about missing items. You will be sent an e-mail to say when your item has been dispatched.
International Shipping: For International Shipping - please see here.
Returns:
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Under these regulations you have the right to a "cooling off period". Under this "cooling off period" you can decide that you no longer want the item and wish to return it for a refund. This "cooling off period" ends 7 days after the day you received the item.
You must inform us by e-mail to sales@jayrewcraft.co.uk of your decision to return the item(s). You will be asked to post the item(s) back to us at your expense and you will need to get proof of postage from the Post Office. We will refund your money within 14 days of receiving the returned item. Your refund will be through the same method as your payment.
Faulty Items:
All products are supplied new.
Items which arrive damaged or faulty must be notified to sales@jayrewcraft.co.uk within 7 days of receipt. We will replace or refund the damaged goods as required. If we need the damaged or faulty item to be returned, we will reimburse the cost of return postage via 1st class post. You will be required to obtain a proof of postage from the Post Office counter.
